Ben joined Quooker in 2006 without any formal qualifications. Today, as Manager Operations, he is responsible for the 140 people working in our factory. He makes sure everything runs smoothly, that production targets are met and that quality remains high. He also spends a lot of time looking ahead: thinking about how we can grow and scale up, but in the right way. By working closely with other departments and keeping communication lines short. According to Ben, things are done just a little differently in Quooker’s factory compared to many others. How? He shares three things you might not know.

1. You’ll find more people than machines on our production floor ‘Every week, our factory produces 7,000 Quooker systems, 2,600 CUBEs and 15,000 CO₂ cylinders. And a surprising amount of that involves hands-on work. We do have several automated production lines for our tanks – and they are huge machines – but our taps are still largely assembled by hand. More than 140 people work in our factory: 130 Technical Assembly Employees, 10 engineers and their managers. Almost everyone works from 8:00 am to 5:00 pm. That has a positive effect on our culture: we really do it together.’

2. Our production floor brings together 27 nationalities ‘Our 130 Technical Assembly Employees represent 27 different nationalities. And it works really well. Everyone brings something different to the team, and together they shape the Quooker culture. It is also unusual for a factory that a third of our Technical Assembly Employees are women. That is something we consciously encourage. By making our production lines as light and ergonomic as possible, we make sure the work is accessible to everyone.’

3. There are plenty of opportunities to grow within Quooker ‘Our ambition is to become 10% more efficient in the foreseeable future. In other words, we want to make more Quookers with the same number of people. To achieve that, it’s important to have the right people in the right positions. Where possible, we choose to fill leadership positions with people who are already part of the team. They already know the company and their colleagues and feel connected to both. Giving people opportunities also has a positive effect on how we work together. It encourages others to develop and work towards their own next step. With some extra support and training, people can go a long way. That’s how I got to where I am today, too!’

Published on 04-03-2025