“The freedom and variety are wonderful,” says Chantal about her work at Quooker. “As a service technician, I’m always on the road and visit all kinds of people in their homes. Some are cozy and homely, others are very sleek and spotless. I see a wide range of interiors. The contact with people is the best part of it all—installing their new tap, solving a problem, sharing a joke along the way. I like to make it an enjoyable experience.”

Most people are surprised, however, when they open the door and see Chantal standing there. “They usually expect a man. They think I’m a delivery driver.” At first, Chantal herself was unsure whether she could do it, coming from a background as a florist. Was she technical enough to become a service technician? “At Quooker, they believed in me and supported me very well. I shadowed a colleague for a while, and then I went out on my own. If I can’t solve an issue by myself, there’s always a colleague I can call. If needed, they’ll even come out to help me.”

In terms of working with people, her job is actually quite similar to being a florist. “You need the same communication skills.” But does she miss the flower shop? “No. I now work from seven to four every day, and I have weekends off. That was very different in my previous life! This job gives me peace of mind, also because Quooker is a very pleasant employer. Your salary is always paid on time, and you’re involved in everything. At Quooker, they truly care about their people—you can just feel it.”

Published on 22-09-2023